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Returns and Refunds

I just received my order and it’s incorrect – what should I do?

We must have packed your order before our morning cup of Clara! If there are problems with your order, please contact so we can sort it out for you ASAP.

My order arrived broken or damaged – what should I do?

Don’t panic, we’ll sort you out. Please contact us at and we’ll make it right. We may ask for photos of the damaged products and for you to send them back to us to process your refund or exchange.

Do you offer refunds if I change my mind?

We do not offer refunds in this situation, so please choose your products carefully. To help you buy consciously, we have highlighted the benefits of every product we stock as well as the flavour profiles of our teas.